Privacy Policy — dwg188

dwg188 ("we", "us", "our") operates the online gaming and sports betting platform accessible at dwg188.asia (the "Platform"). We are committed to protecting the personal data of all individuals who interact with our Platform, including registered Members, visitors, and prospective players primarily located in Indonesia.

This Privacy Policy describes how dwg188 collects, processes, stores, shares, and safeguards personal information in connection with your use of the Platform. It should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference into this document.

By registering an Account on dwg188, making a deposit, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you must discontinue use of the Platform immediately.

For the purposes of applicable data protection legislation, dwg188 acts as the Data Controller in respect of personal data collected from Members and visitors to the Platform. As Data Controller, dwg188 determines the purposes for which, and the means by which, personal data is processed.

dwg188 is licensed and regulated internationally to provide online gaming services. Our registered contact for data protection matters is:

• Platform: dwg188.asia
• Contact Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week (WIB, UTC+7)

For all privacy-related inquiries, data subject access requests, or complaints, please contact us at the email address above. We aim to acknowledge all privacy requests within 48 hours and resolve them within 30 calendar days.

dwg188 collects personal data in the following categories, depending on how you interact with the Platform:

We collect data only to the extent necessary for the purposes described in this Policy. Where data collection is optional, we will make this clear at the point of collection.

dwg188 processes your personal data only where we have a valid legal basis for doing so. The legal bases we rely on are: contractual necessity (to perform our obligations under the Member agreement), legal obligation (to comply with applicable regulations, including KYC and anti-money-laundering requirements), legitimate interests (to operate and improve the Platform securely and efficiently), and consent (for direct marketing communications).

The specific purposes for which we use your data are as follows:

• Account Management: Creating, verifying, and administering your player account, including processing deposits and withdrawals via local payment methods such as BCA, BRI, BNI, Mandiri, OVO, DANA, and GoPay.
• Identity and Age Verification (KYC): Confirming that you are at least 21 years of age and are entitled to use the Platform in accordance with applicable law and our Terms & Conditions.
• Service Delivery: Enabling you to access and play games — including slot games, live casino tables featuring Teen Patti and Andar Bahar, Video Poker, Slot Tournaments, and sportsbook markets covering BRI Liga 1, EPL, Champions League, and Indonesian badminton events.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, money laundering, unauthorized account access, and other prohibited conduct.
• Regulatory Compliance: Meeting our obligations under applicable anti-money-laundering (AML), counter-terrorist financing (CTF), and responsible gaming regulations.
• Customer Support: Responding to your queries, complaints, and requests submitted via live chat or email to [email protected].
• Marketing Communications: Sending you promotional offers, bonus notifications, and seasonal promotions (such as those tied to Idul Fitri, Nyepi, and Indonesian Independence Day) — only where you have provided explicit consent and subject to your right to opt out at any time.
• Platform Analytics and Improvement: Understanding how Members use the Platform, identifying performance issues, and continuously improving game offerings, payment processes, and the overall user experience.
• Responsible Gaming: Monitoring play patterns to identify potential problem gambling behavior and, where appropriate, proactively offering responsible gaming tools such as deposit limits, session reminders, and cooling-off periods.

We do not use your personal data for automated decision-making or profiling in ways that produce legal or similarly significant effects on you, without your prior consent.

dwg188 does not sell, rent, or trade your personal data to third-party advertisers or data brokers. We may, however, share your data with carefully selected third parties in the following circumstances and strictly on a need-to-know basis:

• Payment Processors: Local Indonesian banking and e-wallet partners (including but not limited to BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, OVO, DANA, GoPay, ShopeePay, and LinkAja) in order to process your financial transactions securely.
• Identity Verification Providers: Third-party KYC and identity verification services that assist dwg188 in confirming Member identity and age in compliance with international regulations.
• Game Studio Partners: Licensed game content providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft may receive session-level technical data necessary to deliver their games to your device. These providers do not receive your personally identifiable information.
• Fraud Detection and AML Services: Specialist third-party services that help us detect suspicious transactions, unauthorized access attempts, and patterns associated with money laundering or bonus abuse.
• Legal and Regulatory Authorities: Government bodies, law enforcement agencies, or regulatory authorities where we are required by applicable law to disclose information — for example, in response to a valid court order or a lawful request from a financial intelligence unit.
• Professional Advisors: Lawyers, auditors, and accountants who are bound by strict confidentiality obligations and provide professional services to dwg188.

All third-party service providers who receive personal data from dwg188 are contractually required to process that data only for the specified purpose, to maintain appropriate technical and organizational security measures, and to comply with applicable data protection laws.

dwg188 uses cookies and similar tracking technologies (such as web beacons and local storage objects) to deliver, maintain, and improve the Platform experience. A cookie is a small text file placed on your device when you visit a website.

We use the following categories of cookies:

You may configure your browser to block or delete cookies at any time. Please note that disabling non-essential cookies may affect certain Platform features. Instructions for managing cookies are available through your browser's help documentation. dwg188 does not use third-party advertising cookies or cross-site tracking technologies.

dwg188 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our standard retention periods are:

• Active Account Data: Retained for the duration of the Member relationship and for a minimum of five (5) years following account closure, in line with international AML and KYC record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of seven (7) years from the date of the transaction, in accordance with financial record-keeping obligations.
• Support Correspondence: Retained for three (3) years from the date of the interaction, unless the content relates to an ongoing legal, compliance, or dispute matter.
• Marketing Preferences: Retained for the duration of the Member relationship. Where a Member withdraws marketing consent, the opt-out record is retained indefinitely to prevent inadvertent re-enrollment.
• Technical and Usage Logs: Anonymized and aggregated after 90 days; raw technical logs retained for a maximum of 12 months for security and fraud investigation purposes.

After the applicable retention period has expired, personal data is securely deleted or anonymized so that it can no longer be associated with any identifiable individual.

dwg188 implements a comprehensive suite of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security framework includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Data Encryption at Rest: Sensitive personal data stored in our databases — including identity documents, financial data, and password hashes — is encrypted using AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorized personnel on a strict need-to-know basis, governed by role-based access control (RBAC) policies. All internal access events are logged and audited.
• Two-Factor Authentication (2FA): Available to all Members and mandatory for all dwg188 internal staff who access production systems or personal data.
• Regular Security Audits: Our Platform and infrastructure undergo periodic penetration testing and security audits conducted by independent third-party cybersecurity specialists.
• Incident Response: dwg188 maintains a documented data breach incident response plan. In the event of a breach that is likely to result in high risk to affected individuals, we will notify impacted Members and relevant authorities within 72 hours of becoming aware of the incident.

As a Member or visitor to the dwg188 Platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please submit a written request to [email protected] from the email address registered to your account.

dwg188 will not charge a fee for exercising any of the above rights in standard circumstances. Where requests are manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or decline to act, with written justification provided.

As an internationally licensed platform serving Members primarily in Indonesia, dwg188 may transfer personal data to servers, service providers, or group entities located outside Indonesia. Wherever such transfers occur, we ensure that appropriate safeguards are in place to protect your data to a standard at least equivalent to that which applies within the jurisdiction in which you reside.

Safeguards we rely on for international data transfers include:

• Standard contractual clauses approved by recognized international data protection authorities.
• Transfers to countries or organizations that have been assessed as providing an adequate level of data protection.
• Binding corporate rules where data is transferred within our corporate group.

If you would like further information about the specific safeguards in place for any international data transfer, please contact us at [email protected].

The dwg188 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data and close the associated account.

Our age verification processes — which include mandatory KYC documentation review — are designed to prevent underage access. We continually review and strengthen these controls in line with best practices for responsible gaming in the Indonesian market.

dwg188 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will:

• Update the "Last updated" date at the top of this page.
• Notify registered Members via email or a prominent in-Platform notification at least seven (7) days before the changes take effect.
• Where required by applicable law, seek fresh consent before processing personal data in a materially different way.

We encourage you to review this Privacy Policy periodically. Your continued use of the Platform following the effective date of any amendment constitutes acceptance of the updated Policy. If you do not agree with the amended Policy, you should close your account and cease using the Platform.

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact the dwg188 Data Protection team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly from the Platform — average first response under 2 minutes
• Languages: English and Indonesian (Indonesian-speaking agents available throughout WIB business hours, UTC+7)

If you are dissatisfied with our handling of a privacy complaint, you have the right to escalate the matter to the relevant data protection supervisory authority in your jurisdiction. For Members in Indonesia, you may also seek further guidance from independent consumer protection organizations.

dwg188 takes all privacy complaints seriously and is committed to resolving them promptly, fairly, and in full compliance with applicable data protection law.